Throughout her 25-year career at UPS – working in talent acquisition, succession planning, learning and development, employee relations and communications, she has learned to distinguish people with passion and purpose from those with plain high ambitions.

In this TED video Hartley explains why she prefers to hire people who have fought their way through difficulty, the so called “scrappers", instead of employees with a perfect resume and straight As. She talks about her own difficult childhood and how it formed her later life to become the person she is now - a certified senior professional in Human Resources.

Regina Hartley also discusses the benefits of adversity and the latest studies on post-trauma growth. Watch this video and you will see why those who don’t always look good on paper may be just the right people to hire.

You may also find interesting to watch this inspirational video about Career Crossroads with Emilie Wapnick!