The management skills needed to run a restaurant are the same as those needed to run a hospital. You will learn these skills in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality. In short, you will learn how to analyse business processes and how to improve them.

Introduction to Operations Management gives you a lot of knowledge on how to improve operations. It teaches you how to improve operations performance - how to reduce waiting times, how to balance the line, how to improve labour productivity and so on. The quizzes and tests help you to learn the concepts well.

 About the course

There are three ways one can do the course – the academic track, the practitioners’ track or both tracks together.

Key topics include:

  • Process analysis
  • Productivity
  • Quality

Starting date: 5 August 2015, 5 October 2015

Duration: 4 weeks, 5-7 hours/week

Language: English

Institution: Wharton School of the University of Pennsylvania

Educator: Christian Terwiesch

Platform: Coursera